seri88 Privacy Policy
Protecting your personal information is our priority
This document explains in detail how seri88 collects, stores, uses and protects the personal information of every player who registers and uses our platform.
Our Data Protection Commitment
Six core principles that form the foundation of the seri88 privacy policy
Full Protection
Your personal information is protected using data encryption systems and security protocols that meet international standards. Access to your data is restricted and strictly controlled.
Guaranteed Confidentiality
seri88 does not sell, rent or share your personal information to third parties for marketing purposes without your explicit consent.
Control in Your Hands
Every player has the right to access, amend, transfer or request the deletion of their personal data. Privacy-related requests can be submitted to our support team at any time.
Secure Storage
Your data is stored on servers protected by multi-layer firewalls, continuous threat scanning and role-based access controls to prevent information leaks.
Regulatory Compliance
seri88 operates under international licensing and complies with data protection requirements set out in global standards, including internationally recognised data protection principles.
Communication Preferences
You can choose whether or not to receive marketing communications from us at any time through your account settings or by contacting our 24/7 support team.
Privacy Policy Details
Please read this document carefully before using the seri88 platform
Scope and Application of This Policy
This Privacy Policy applies to all users who access and use the seri88 platform through our official website at seri88.one, including those who register as members, deposit funds, play games, or simply browse our website content.
By using seri88 services, you agree that your personal information is collected and processed in accordance with the terms set out in this document. If you do not agree with any part of this policy, you are advised not to continue using our platform.
seri88 reserves the right to update or amend this Privacy Policy from time to time. Any significant changes will be communicated to players via notifications within the platform or through their registered email. The effective date shown at the top of this document reflects the current version of the policy.
ⓘ This Privacy Policy should be read together with the seri88 Terms & Conditions, which form part of the overall user agreement.
Information We Collect
seri88 collects various categories of personal information to ensure our platform operates smoothly, securely and in compliance with regulatory requirements. Information is collected directly from you during registration, platform use and whenever you interact with our services.
2.1 Identity Information
When registering an account with seri88, you are required to provide the following information:
- Full name as stated on your identity card (MyKad) or passport
- Date of birth — to verify that you are 21 years of age or older
- Identity card number (MyKad) or passport number
- An active and valid email address
- A mobile phone number registered in Malaysia
- Current residential address
2.2 Financial Information
To process deposits and withdrawals safely, we collect information relating to:
- E-wallet details (Touch 'n Go eWallet, ShopeePay) linked to your account
- Bank account information for transactions via FPX and DuitNow
- Cryptocurrency wallet addresses (USDT, BTC, ETH) if you use the cryptocurrency method
- Deposit and withdrawal transaction history in your seri88 account
2.3 Activity and Technical Information
Our system automatically records technical information while you use the platform:
- Device IP address and geographic location based on IP
- Web browser type and device operating system
- Game history, betting activity and winning records
- Login session data including time and duration of use
- Account preferences and settings you have saved
✓ All sensitive financial information is encrypted using TLS/SSL technology before being transmitted over our network.
Purpose of Information Use
seri88 uses collected personal information solely for legitimate purposes directly related to the provision of our platform services. We do not use your data for purposes beyond the scope stated below without obtaining your consent first.
3.1 Account Management and Services
- Creating and managing player accounts and verifying your identity
- Processing deposit and withdrawal transactions accurately and securely
- Providing access to all games and services available on the platform
- Contacting you regarding account activity, security issues or service changes
3.2 Security and Compliance
- Verifying player identity to meet Know Your Customer (KYC) requirements
- Detecting and preventing fraud, money laundering and account misuse
- Fulfilling reporting obligations under the international licensing held by seri88
- Investigating any complaints or claims involving player accounts
3.3 Service Improvement
- Analysing platform usage patterns to improve the player experience
- Tailoring bonus offers and promotions according to your preferences
- Conducting internal research and product development
- Sending updates, promotions and service-related information (if you have consented)
Sharing Information With Third Parties
seri88 upholds the principle of player data confidentiality. Your personal information will not be sold, rented or shared with any third party for commercial gain without your explicit consent.
However, in certain circumstances outlined below, seri88 may need to share information with selected parties:
4.1 Technical Service Providers
We work with trusted third-party technical service providers to manage our platform operations, including payment processing, cloud computing and security system management. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes specified by seri88.
4.2 Legal and Regulatory Requirements
seri88 may be required to disclose players' personal information to the relevant authorities where there is a valid court order, international licensing compliance requirements, or investigations relating to fraud and financial crime. In every such situation, we will only disclose the minimum information necessary.
ⓘ Every instance of data sharing with third parties is recorded and can be reviewed by the seri88 internal compliance team at any time.
Cookies and Tracking Technologies
The seri88 website uses cookies and similar tracking technologies to ensure the platform functions properly and to provide a better experience for players. Cookies are small data files stored on your device when you visit our website.
5.1 Types of Cookies Used
- Session Cookies: Required to maintain your login session and ensure account security during active use.
- Preference Cookies: Save your language settings, display theme and personal choices so they do not need to be set again each time.
- Analytics Cookies: Collect aggregated usage data (without identifying individuals) to help us understand how players use the platform.
- Security Cookies: Detect suspicious activity and help prevent unauthorised access to your account.
5.2 Managing Cookies
You can manage or disable cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and performance of the seri88 platform. Cookies required for security cannot be disabled as they are essential for protecting your account.
Data Retention Period
seri88 retains players' personal information for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.
Generally, active player account records are kept for the duration of membership. After account closure, certain information such as financial transaction records and security logs will be retained for the period required by our international licensing compliance obligations.
Analytical and technical data used for platform improvement is stored in a form that cannot be used to identify specific individuals and may be retained for longer periods for internal statistical purposes.
✓ You may request deletion of your personal data by contacting seri88 customer support. Requests will be processed subject to applicable regulatory compliance requirements.
Players' Rights Regarding Personal Data
As a seri88 player, you have the following data protection rights
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right of Rectification
If your information is inaccurate or out of date, you have the right to request that it be corrected promptly.
Right of Erasure
Under certain circumstances, you have the right to request the deletion of your personal data from our systems.
Right of Restriction
You have the right to request that the processing of your data be restricted for a specific period while an issue is being investigated.
Right of Portability
You have the right to receive your personal data in a machine-readable format for transfer to another platform.
Right of Objection
You have the right to object to the processing of your personal data for direct marketing purposes at any time.
ⓘ To exercise any of the rights above, please contact the seri88 customer support team via 24/7 live chat or by email at [email protected]. We aim to process every request within a reasonable timeframe.
Technical Security Measures
seri88 continuously invests in security infrastructure to ensure player data remains protected at all times. Our approach to data security covers multiple layers of technical and organisational protection.
7.1 Data Encryption
All data transmitted between your device and seri88's servers is protected by the latest version of the TLS (Transport Layer Security) encryption protocol. Sensitive data such as passwords and financial information is encrypted using strong hashing algorithms before being stored in our database.
7.2 Access Control
Access to player data within seri88's internal systems is restricted to authorised personnel only, using a role-based access control system. Every instance of access to sensitive data is recorded and monitored automatically by our internal auditing system.
7.3 Security Auditing
The seri88 platform undergoes regular security assessments by independent third parties to identify and address any potential vulnerabilities before they can be exploited. We also conduct penetration testing on a regular basis.
✓ In the event of any data security breach affecting your personal information, seri88 will notify the affected players within the timeframe required by applicable regulatory obligations.
Identity Verification and KYC Compliance
As an online gambling platform operating under international licensing, seri88 is required to carry out strict Know Your Customer (KYC) procedures for all members. These procedures are mandatory and are intended to prevent money laundering, financing of illegal activities, and misuse of the platform by ineligible individuals.
The KYC verification process involves collecting and checking valid identification documents such as a MyKad or passport, as well as supporting documents such as bank statements or utility bills to verify residential address. All documents submitted for KYC purposes are handled with the highest level of confidentiality and stored in a secure system.
Players under the age of 21 are strictly prohibited from registering or using the seri88 platform. Age verification is part of our KYC procedure and is a legal obligation that cannot be waived.
Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how seri88 handles your personal data, our customer support team is ready to assist.
You can reach us through the following channels:
- Live chat 24 hours a day, 7 days a week via the support icon on the platform
- Support email: [email protected]
- Service available in Malay and English
We aim to respond to every privacy-related enquiry with full attention and within a reasonable timeframe. Complaints involving data breaches or security issues will be prioritised and handled by a dedicated security team.
Privacy Policy FAQ
Answers to frequently asked questions about data privacy at seri88
No. seri88 does not sell, rent or share players' personal information to third parties for commercial marketing purposes without your explicit consent. Your information is only shared with selected technical service providers required for platform operations, and they are bound by strict confidentiality agreements.
You can submit a data access request by contacting the seri88 customer support team via 24/7 live chat or by email at [email protected]. State clearly that you would like a copy of your personal data. Our team will process the request and provide a response within a reasonable timeframe.
After account closure, seri88 retains certain information such as financial transaction records and security logs for a period required by our international licensing compliance obligations. This retention period is mandatory under anti-money laundering regulations and cannot be shortened upon individual request, unless there is a specific legal requirement to do so.
Any significant changes to the Privacy Policy will be communicated to players via notifications within the platform or through their registered email. The updated effective date will be clearly stated at the top of the policy document. Continued use of the seri88 platform after that effective date is considered acceptance of the updated terms.
Yes. You can unsubscribe from marketing communications at any time via the unsubscribe link found in every marketing email we send, or by contacting our customer support team through live chat or email. Please note that account-related emails such as transaction confirmations and security notifications cannot be disabled as they are essential for managing your account.
Yes. All financial transactions at seri88 are encrypted using the latest TLS/SSL protocols. Your payment details such as e-wallet accounts, bank information for FPX and DuitNow, and cryptocurrency wallet addresses are handled with a high level of security. seri88 does not store credit or debit card information. The minimum deposit is RM50 and withdrawals are processed within 5–30 minutes after verification.
Join seri88 with Confidence
Our platform is built with your security and privacy as a priority. Register now and enjoy a safe, transparent, and responsible online gambling experience.